Reach every driver with WhatsApp or Telegram in Peripass

Clear driver communication is critical for smooth yard and warehouse operations.
However, relying on SMS alone has always had its limitations.

That’s why we’re introducing Multi-App Messaging in Peripass.

The challenge with SMS-only communication

SMS has been the default method of contact for drivers during check-in. It has worked great, but there are still some issues:

• Messages don’t reach every driver
• Long or detailed instructions reduce delivery success
• “Special” characters in some languages add complexity

Meanwhile, most drivers already use WhatsApp, Viber, or Telegram on a daily basis. These apps are familiar, frequently used and built for conversation. Not just short alerts, as most SMS communication has been used previously.

Multi-App Messaging as the solution

With Multi-App Messaging, Peripass lets drivers receive messages through the channel that works best for them:

• SMS
• WhatsApp
• Telegram

During check-in, drivers simply choose their preferred communication app. They receive a one-time confirmation message to verify the connection. And that’s it. From then on, all instructions and updates are delivered directly in the same app, without changing your existing workflow. Convenience for all parties involved.

Why this matters for operations teams

Multi-App Messaging removes friction for both drivers and your team:

• Reach more drivers
  These tools give verification that the driver has accepted the conversation
• Reduce support questions
  Use automated replies to clearly state when no human response is required.
• Support multiple languages easily
  Drivers receive messages in their own language, in a familiar chat interface.

Multi-app messaging enables drivers to receive instructions via WhatsApp, Viber, or Telegram in their preferred language. Drivers choose their preferred channel during check-in and receive a one-time verification. You can send multiple messages per registration, improve understanding and improve visibility without changing your existing process.

How would you use this on your yard?

Multi-App Messaging fits naturally into daily operations:

• Let drivers open WhatsApp, Telegram or SMS at the kiosk to receive updates
• Send multi-language instructions via chat apps instead of SMS
• Improve communication with automated messaging

Multi-App Messaging is another step towards frictionless check-ins for drivers and operations teams alike.

Want to see it in action?

Get in touch with the Peripass team to explore it in your platform today.