Keep yard operations flowing with automated VoiceCall follow-ups

Communication gaps disrupt yard flow

In most logistics hubs, once drivers register at the parking lot, they rely on SMS or manual phone calls to receive further instructions, like how to enter the yard. However, the process can break down when drivers fail to respond as expected. Whether they miss the SMS, misunderstand the instructions, or are just slow with their requested movement, the result is the same: operations stall. A delayed call-off means other vehicles queue up, parking spaces fill unnecessarily, and overall site efficiency declines.

Usually, dispatchers bear the burden of troubleshooting. They’re expected to manually follow up with unresponsive drivers—often while managing a host of other responsibilities in the yard. Dispatchers don’t always have the time or capacity to monitor every registration or call-off status closely. As these small gaps in communication accumulate, so do delays. Inefficiencies snowball, and teams are forced into reactive mode, resolving problems one driver at a time instead of focusing on broader operational flow.

AutoCalls for automated follow-up

To solve this, Peripass’ AutoCalls offers an intelligent, automated way to bridge communication gaps when drivers don’t respond to SMS call-offs. If a driver doesn’t act after receiving an SMS and doesn’t enter the yard, the system automatically escalates by initiating a voice call with the same message. This multi-channel approach ensures the driver is more likely to receive and act on the instruction without human intervention.

If the driver still doesn’t respond, the system can escalate further using time-based triggers. For example, it can retry the call after several minutes or notify dispatchers if the action is still pending. This smart automation guarantees that issues don’t go unnoticed and that dispatchers are only looped in when necessary. AutoCalls acts like a digital assistant in the background, helping to maintain order and flow without adding to your team’s workload.

Reliable flow and fewer interruptions

With AutoCalls, driver communication becomes significantly more reliable. Instructions are no longer dependent on a single SMS. If that first point of contact fails, the follow-up voice call helps ensure the message is heard. This check is especially valuable in high-pressure environments where even minor delays can have knock-on effects across the site.

For dispatchers, it means smarter follow-up and fewer distractions. Instead of constantly checking statuses or chasing drivers, they can trust the system to manage routine communication and alert them only when escalation is needed. This allows them to focus on on-site operations like loading, security, or coordination, where their presence matters most. And for the overall yard flow, the impact is clear: fewer hold-ups, more timely movements, and a site that runs like clockwork.